Surrey
2nd Line Engineers
Full-time
15-09-2026
01-12-2026
TSR565
£35,000-42,000
A leading IT MSP based in Camberley is searching for an experienced Senior 2nd Line Support Engineer to act as an escalation point for complex technical issues (via remote or on-site support)
- Incident Management: Investigating, troubleshooting, and resolving complex technical issues escalated from junior support engineers
- System Maintenance: Performing advanced configuration, installation, and maintenance of hardware, software, servers, and networks
- Documentation: Updating ticketing systems with detailed notes, creating knowledge base articles, and maintaining IT asset registers
- User Support: Providing direct technical support (face-to-face or remote) for user issues
- Proactive Monitoring: Monitoring systems and investigating recurring issues to prevent future incidents
- Technical Skills: Proficiency with Windows Server, Entra ID, Microsoft 365, networking protocols (DNS, DHCP), hardware diagnostics, and firewalls
Salary: £35,000-42,000 - Depending on experience + Certifications paid for
Company: Managed Service Provider: 20+ staff
Location: Camberley – Hybrid – 3 days in the office
This position closes in 74 days
