Just listed

London

3rd Line Engineers

Full-time

07-11-2026

19-01-2027

TSR603

up to £45,000

Description:

An established MSP is looking for an experienced Senior 2nd/3rd Line Support Engineer to join its technical team.

The role is primarily project-focused, delivering Microsoft 365 projects across a varied client base. You'll take ownership of projects from initial planning through to implementation and handover, alongside providing 2nd line support when required.

This is a hands-on, client-facing position, with approximately 80% of your time spent visiting client sites.

Key responsibilities:

  • Project Delivery: Managing technical projects from initial planning through to implementation and client handover.
  • Microsoft 365 Security: Hardening client tenants, implementing Conditional Access, MFA and Entra ID policies.
  • Intune & Device Management: Building and managing Intune environments, including device enrolment, compliance, and configuration.
  • Cybersecurity: Configuring Microsoft Defender and implementing wider security improvements.
  • SharePoint Migrations: Delivering SharePoint and OneDrive migrations from traditional file servers.
  • Microsoft 365 Support: Supporting Exchange Online, Teams, SharePoint and wider cloud technologies.
  • 2nd/3rd Line Support: Assisting with escalated tickets and general technical support when required.
  • Client Engagement: Managing client communication, project documentation, training, and handovers.

What We're Looking For:

  • 3+ years' experience within an MSP or multi-tenant Microsoft 365 environment.
  • Strong experience delivering Microsoft 365 projects from start to finish.
  • Good knowledge of Entra ID, Conditional Access, Intune, and Microsoft Defender.
  • Hands-on experience with SharePoint and OneDrive migrations.
  • Working knowledge of Exchange Online, PowerShell, and Microsoft Graph.
  • General 2nd line support knowledge across Windows, networking, and hardware.
  • Confident communicating with clients and managing projects independently.
  • Full UK driving licence and own vehicle essential due to regular client-site visits.

Salary is up to £45,000, dependent on experience.

Company: Microsoft Focused - Managed Service Provider (MSP)
Location: Field-based across Hertfordshire, Essex and Northeast London / Home-based

This position closes in 70 days
Back to List Apply Now