TSR Select | IT Sales Recruitment | IT Technical Recruitment | IT Recruiting

We are currently recruiting for a 2nd Line Support Engineer. The organisation is a Managed Service Provider with 140 staff including 60+ engineers with £50 million turnover.

The 2nd Line IT Engineer acts as an escalation point for complex technical issues (via remote or on-site support)

Role responsibilities include:

• Incident Management: Investigating, troubleshooting, and resolving complex technical issues escalated from junior support engineers
• System Maintenance: Performing advanced configuration, installation, and maintenance of hardware, software, servers, and networks
• Documentation: Updating ticketing systems with detailed notes, creating knowledge base articles, and maintaining IT asset registers
• User Support: Providing direct technical support (face-to-face or remote) for user issues
• Proactive Monitoring: Monitoring systems and investigating recurring issues to prevent future incidents
• Technical Skills: Proficiency with Windows Server, Entra ID, Microsoft 365, networking protocols (DNS, DHCP), and hardware diagnostics

Salary range is £34,000-36,000.

Company: Managed Service Provider
Location: Dartford – Office-based